Refund policy

Returns Policy

We offer returns on eligible orders shipped within Australia and New Zealand only.

You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, items must be:

Unworn and unused
In the same condition you received them
With original tags attached
In original packaging
Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

How to start a return

To request a return, please contact us at info@nomilkstreetwear.com with your order number and reason for return.

If your return is approved, we’ll provide instructions on how and where to send your item.
Customers are responsible for return shipping costs, except where an item is faulty or an incorrect item was sent.

Items sent back without prior approval will not be accepted.

Faulty or incorrect items

Please inspect your order upon arrival and contact us as soon as possible if:

Your item is faulty
Your item is damaged
You received the wrong item

We’ll assess the issue and arrange a replacement or refund where appropriate. In these cases, return shipping will be covered by us.

Non-returnable items

The following items cannot be returned:

Sale or discounted items
Gift cards
Custom or special-order items

Returns or refunds are not offered for items discounted due to clearly disclosed imperfections or faults, which will be described at the time of sale.

Returns will only be accepted for sale items if the item received is incorrect, or if it has a manufacturing fault not disclosed at the time of purchase.

Exchanges

We do not offer direct exchanges.
If you’d like a different size or item, please return your original purchase (subject to approval) and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to finalise the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@nomilkstreetwear.com